Our Commitment to Your Privacy

OneK values your trust and is dedicated to safeguarding your personal information. This Privacy Policy outlines our practices regarding data collection, usage, and protection when you interact with our e-commerce intelligence platform and services. We believe in transparency and empower you with choices about how your information is used.

Information We Collect

Account Information

When you register or update your account, we collect identifiers such as:

• Name and email address
• Billing and contact details
• Password (stored in encrypted format)
• Profile and notification preferences

Platform, Research & AI Interaction Data

To provide you with tailored e-commerce insights and intelligent Q&A, we collect data related to your platform usage:

• Stores, products, and niches you save or track
• Search queries and filter configurations
• Your business queries (Prompts) and interaction records entered in the AI Chat or widget
• Subscription plans and payment history
• Data export history and usage patterns

Usage and Technical Information

As you navigate our platform, we automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and features used
• Clickstream patterns and session duration
• Referral sources and exit pages

How We Use Your Information

We utilize the collected information for several purposes:

Service Delivery

• Processing your search queries and analytics requests
• Processing your AI Chat queries and generating real-time business data insights
• Delivering real-time store and product data
• Managing subscription billing and account access
• Providing customer support and technical assistance

Service Improvement

• Analyzing usage patterns to enhance user experience
• Developing new data metrics and tracking features
• Debugging technical issues and optimizing database performance
• Improving our market trend analysis algorithms

Communication

• Sending alerts for tracked stores or product updates
• Providing information about new platform features
• Sharing e-commerce research tips and educational content
• Responding to inquiries and support requests

Information Sharing & AI Processing Practices

OneK prioritizes the confidentiality of your research. We do NOT sell your personal data, nor do we share your specific product research or tracked stores with other users. We only engage in restricted data interaction under the following specific circumstances:

AI and Large Language Model Service Providers

To power the AI Chat feature, we may send your queries to partnered third-party large language model engines via encrypted APIs. We make a solemn commitment to you: Your queries and business data are only used to generate real-time responses for you and will never be used to train OneK's or any third party's public AI models.

Enterprise and Team Accounts

If you use our services as a member (sub-account) of an Enterprise team, please note: Your team administrator or the primary account holder may have the authority to access, manage, and monitor your account activities (including your search history, AI conversation history, and exported data).

Essential Service Providers

We engage trusted third parties who perform functions on our behalf:

• Payment processors for secure subscription billing
• Cloud hosting and database infrastructure providers
• Customer relationship management (CRM) systems
• Email and communication service providers

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users, our platform integrity, or others.

Security Measures

Protecting your information is a priority. We implement comprehensive technical and organizational safeguards:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication systems
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response procedures for potential breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We continuously update our security measures to address emerging threats.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your experience:

• Essential cookies: Required for basic website functionality and user session tracking
• Preference cookies: Remember your filter settings and dashboard layouts
• Analytics cookies: Help us understand platform usage patterns
• Marketing cookies: Enable relevant service recommendations

You can manage cookie preferences through your browser settings, though this may impact certain features of our service.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information:

• Accessing and obtaining a copy of your account data
• Correcting inaccuracies in your information
• Requesting deletion of your personal data, AI conversation history, and research records
• Restricting or objecting to certain processing activities
• Data portability (receiving your data in a structured format)
• Withdrawing consent for future processing

To exercise these rights, please contact our privacy team using the information in the "Contact Us" section below.

International Data Transfers

OneK operates globally, which may involve transferring your information to countries with different data protection laws. When transferring data internationally, we implement appropriate safeguards to ensure your information receives adequate protection, consistent with applicable regulations.

Children's Privacy

Our e-commerce research services are intended for business professionals and are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our data practices or for legal, operational, or regulatory reasons. When we make material changes, we will notify you through the platform dashboard or via email before the changes take effect. We encourage you to review this policy regularly.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Contact

We are committed to addressing your concerns and will respond promptly to all legitimate inquiries.